First Post!

Hello and welcome to, an official site for my book of the same name.

Please bear with me as I slowly immerse myself into the world of blogging!

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22 Responses to First Post!

  1. TabbyCat says:

    Congratulations, Claudia!

  2. Claudia says:

    My heartfelt gratitude to you and everyone who graciously contributed to bringing life to Tales From The Tarmac!

  3. Hell of a read…enjoy!

    • Claudia says:

      Hi Bonnie, Thanks for your comment. Hope to meet you soon & hope you enjoyed the book. If so, feel free to pass the website on. Media campaign is being done by my new publicist end of Oct. Keep in touch, Warm Regards!

  4. Kevan says:

    Pretty Cool !! Looking forward to reading your blogs.

  5. Bobbie Moroz says:

    Outstanding book. After working as a a Customer Service Manager the book is spot on. If you would like an accurate behind the scenes of what actually occurs at airports this is a must read. Highly entertainly and extremely fun to read. superbly written!

  6. Ira says:

    After hearing your WRHU radio interview months ago on Tales From The Tarmac, I bought the book and I am glad I did. I loved the stories and am hoping that there will be a “Tales From The Tarmac” sequel.


  7. carmela paciullo says:

    I loved the book it is experience. I laughed I cried and lived through your writing. Thank you Claudia for sharing!!

  8. Mark says:

    Read the LA Times article about your book and I always laugh when airline personnel release so called “tell alls”. I have had more than my share of experiences of treating an employee with courtesy and respect and being treated like I just stole God’s supper: like telling a flight attendant “thank you” and being given a dirty look and ignored, to an employee trying to prevent me from checking in the business class line, when not only was I an elite frequent flyer member, but flying business class as well. She assumed that as a person of color I wasn’t entitled to be there. When I confronted her about, he response was “how was I supposed to know”. I’ve accepted the fact that air travel is like travelling by bus, except bus drivers are much more courteous.

    • Courtney says:

      So, Mark, how about a ‘tell all’ book from yourself? About how rude, racist, and dumb we all are? Were you wearing a big sign that said ‘I am a Elite Frequent Flyer’? We often see pax line up at the wrong counter, airline, gate, and at times the wrong airport. Unless your ticket is the size of a poster and taped to your forehead, how are we to know who you are?

      There is a saying in our industry: “There is an invisible fence around airports, and passengers leave half their brains behind when they pass through it.”

      We are a service industry, and like all the other service industries we see the good, bad, and idiotic. And like many other service industries we like to share our experiences.

      ‘Tell All’ books from the aviation industry have been around for 40-odd years, maybe something to it no? Next time you’re at an airport, move the chip on your shoulder out of the way, look and listen to your fellow passengers, and you might learn something.

      Claudia: Just about everyone in my family is in aviation/maritime and know what book I’m picking up for them..and one for myself of course :-)

      • Mark says:

        So, Courtney. No, I wasn’t wearing a sign saying “I’m a Big Frequently Flyer, Kow Tow to me Now”. There were no absolutely no customers in line when I approached. The agent, just by looking at me, said I couldn’t check in there unless I was flying business class or a Premier member — this was United Airlines @ LAX.

        I work in a service industry, the legal field. My bread and butter comes from clients hiring our firm to represent them, and I have billable hour requirements. If I don’t want to provide them with the service they are entitled to, then I should probably find a job another industry. Are some clients unreasonable? Absolutely. Do I treat them all as if they are idiots and unworthy of respect, no.

        When I travel, or when I engage in anyone in a service position, I treat with me with courtesy. Unfortunately, I have found that is not always reciprocated.

        My challenge to you, Courtney, is to take your own advice, move the chip off on YOUR shoulder out of the way, look and listen to your fellow passengers, and perhaps YOU too might learn something.

      • Charles Brock says:

        I agree with you Marc. The treatment customers get nowadays is awful. This book is laughable. I can’t imagine why anyone would want to read a book like this. The airlines long ago forgot what good customer service is. I’m disgusted with constantly being treated like a kindergartener when I travel. The superior attitude of the workers is sickening. The disrespect they give to the passengers is shocking. I have encountered friendly and helpful workers but it is rare. Airline workers attitudes are right in line with government workers. If you truly understood service work Claudia you might understand you get what you give. Get over yourself and maybe look for a positive way to give back instead of insulting the people that basically paid your salary.

        • Claudia says:


          Thank you for your feedback. Unfortunately, one of the disadvantages to “live” vs. print interviews, hence…Dec. 5th LA Times, is the omission of pertinent facts re: the topic. For the record, I clearly emphasized to Mr. Hugo Martin, that the quality of both travelers and airline employees have diminished significantly since I left the industry several years ago. The interview in its entirety would have given readers some insight as to why both sides are coerced at times to be abrupt and out of line.

          While working at JFK, I dealt with an average of 408 passengers per flight on any given day during peak seasons.
          My responsibilities as a Station Manager, not a station crew member as the LA Times indicated, were ground operations. Commitment, compassion and sound judgement calls for all situations were paramount. Did I get internally upset when I encountered occassional idiots that held up a flight or blatantly lied or gave agents a hard time? You bet…equally as upset as you get when you’re the recipient of rudeness from an employee. Neither should be tolerated.

      • Claudia says:

        Hi Courtney,

        Thanks very much for your feedback! I know that people such as yourself who are/were in public service, understand the dichotomy of the industry. We’ve all experienced the good, the bad and the ugly at airports from both sides of the fence. Based on some of the responses from the LA Times article, which was an edited version of the full interview, my comments were not printed in their entirety and contained several inaccuracies.

        As you said, there are many books written about this genre and anyone who’s been in a service industry also has a book within them. Tales From The Tarmac is a compendium of
        personal stories during my years as station manager (ground operations) for a German airline. We’ve all encountered our share of twits, idiots, etc. in any profession. I am sure Marc has as well at some point or another and we’ve all got attitudes under certain circumstances. An employee, in-flight or ground, interacts with hundreds of passengers per flight, the passenger interacts with one.

        Enjoy the book. It will evoke emotions. I appreciate your support! Happy Holidays,

  9. Burt Michaels says:

    Congratulations on the link to the LA Times article on Drudge. You should see lots of traffic from that (it’s how I got here!). I would encourage people to comment on their specific experiences and not engage in conversational sparring. I have traveled a bit in my life and we all know that there has been less-than-perfect behavior on both sides of every service desk. I look forward to reading your book! PS: I agree with your comment about the people of Iran.

    • Claudia says:


      Thank you kindly for your comments. Yes, you’re certainly correct re: sporadic disrespectful behavior exhibited by both passengers and airline employees. My book is indicative of a more disciplined time in the industry when protocol and quality of service was imperative and when passengers were less demanding. My intent to write it was not to wield endless airport expertise, but rather to show the degrees of passenger and staff diversity, fragility and unadulterated craziness based solely on my personal experiences at JFK. Thank you for taking the time to express your feedback.

  10. JJ Lawless says:

    You stayed on the job for sixteen years because you chose to do so. No one forced you.

    Business travelers have no choice but to endure militant, ignorant and indifferent airline personnel, filthy planes, shrinking seats, outrageous fees, declining services, late flights, inedible food and total body invasions by the TSA.

    The irrelevant little book about which you seem so proud is nothing more than a cheap shot from someone who hated her job.

    • Claudia says:

      JJ Lawless,

      You’ve jumped the gun and have judged the book by its cover! I am in agreement with you re: all the above, as I too am a traveler and in general, it is no longer a pleasant experience as it was years ago when I was in the industry.

      Based on some of the responses from the LA Times article, which was the edited version of the full interview, my comments were not printed in their entirety and contained several inaccuracies. The book, as well as the actual interview consisted of the good, the bad and the ugly on both sides of the fence from my personal experiences with passengers and ground staff. I am sure your reaction and judgement calls re: the individual incidents would not have been much different than mine!

      FYI…Station Managers earn their positions because of their professionalism, not because they hate their job! Your comments were welcomed.

      • jj lawless says:

        I did not rush to judgment on your book. It was perused after having been found abandoned in a DFW departure lounge.

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